Brand on Demand | Frequently Asked Questions
Shopping Brand on Demand
Why choose Brand on Demand for custom merchandise?
Brand on Demand makes customizing your merchandise simple, fast, and reliable. Here’s what sets us apart:
- Salesforce approved products – Every item is pre-approved to meet Salesforce guidelines.
- Live previews – See exactly how your product will look with the Salesforce logo and colors.
- Seamless shopping – Add Brand on Demand items to your cart alongside in-stock products and check out like you normally would.
How do I shop with Brand on Demand?
It’s easy! Just follow these steps:
- Pick your product, then select your color and quantity.
- Select the Salesforce logo and preview in real time.
- Add to cart and check out – just like you would with any other item!
That’s it—custom gear, made simple.
Can Brand on Demand group orders together to meet minimums?
No, orders cannot be batched on the backend to meet minimum quantity requirements. Each order must meet the minimums on its own.
Can I use Brand on Demand for a one-off personal order
Brand on Demand is currently designed for bulk or team orders, not single-item personal purchases unless the minimum quantity required that is listed is one. Because these are custom-made products, there are minimum order quantities in place.
If you're looking for individual items, check out our in-stock products—no minimums required!
Shipping
How long will my order take to ship?
Brand on Demand items ship directly from our manufacturer in 10-15 business days.
Orders and Returns
What happens after I place a Brand on Demand order?
Once you place your order:
- Our Custom Order team reviews your selected products.
- After approval, production artwork is created and reviewed again.
- Once finalized, your order moves into production and you’ll receive updates along the way.
Who do I contact if I have questions about my order?
If you have any questions, our Customer Service Team is here to help!
You can reach them via live chat , email salesforce.cs@staples.com, or by calling us at 1-800-291-8551.
Will I receive a proof or order confirmation?
Proof: You’ll see a preview of your product in real time after you select your color and logo during the order process. No additional proof will be sent.
Order Confirmation: Yes, you’ll receive a confirmation email once your order is placed.
Will I get updates on my order?
Yes! You’ll receive:
- Order confirmation
- Shipping confirmation with tracking info
Just like with any other Trailblazer Store order.
Can I return or exchange items purchased from Brand on Demand?
Sorry, as these are custom created products, returns and exchanges are not allowed.
Branding
Are all Brand on Demand orders Salesforce brand approved?
Yes. Our Custom Order Team reviews all Brand on Demand orders to ensure everything meets Salesforce brand standards.
What if I’d like to use a different logo, feature Astro & Friends, or have questions bulk pricing?
If you'd like to use additional logos, feature Astro & Friends, or explore bulk pricing options, reach out to our Custom Order Team! We're collaborating with Salesforce's Brand team to simplify this process, as branding beyond the Salesforce logo involves additional guidelines and restrictions.
Live Chat
Chat with a live specialist on gear questions, order help and more. Available Monday through Friday from 7am-5pm CST.
